BM-SCS-Customer Service Engineer

About the role

You are the central point of contact in Customer Service for our customers in the field of battery machinery – ranging from modern lithium-ion (LIB) systems to proven lead-acid (LAB) solutions – and you ensure that our systems continue to operate smoothly even after commissioning. In doing so, you combine technical expertise with strong organizational skills and a service-oriented mindset.

• You take ownership from system acceptance onwards and remain the primary point of contact for our customers.
• You coordinate support requests, document them in our service and customer management system (CRM), and resolve issues in close collaboration with our technical teams (1st- and 2nd-level support).
• You plan and organize service assignments, maintenance activities, and commissioning for modifications and upgrades.
• You prepare service contracts and spare parts packages and further develop retrofit and upgrade kits, including their commercial rollout.
• You analyze service tickets and sales figures and actively contribute ideas to our continuous improvement (CIP) system.
• You continuously develop our service portfolio, thereby making a direct contribution to customer satisfaction and the ongoing development of the company.

About you

• A technical or commercial education (HTL, HAK, or apprenticeship with Matura); for candidates with a commercial background, proven technical interest is essential.
• Initial experience in plant engineering, machinery manufacturing, or service is an advantage.
• Strong technical understanding, a solution-oriented mindset, and enthusiasm for direct customer interaction.
• You remain calm and focused even in fast-paced situations and are committed to finding the best possible solution for customers under pressure.
• Very good command of English and willingness to travel occasionally.
• Proficiency in MS Office; experience with SAP and CRM systems is a plus.
• A proactive attitude, strong team spirit, and a high level of quality awareness.

About us

• You work on innovative machinery solutions for battery production – covering both lead-acid technologies as well as lithium-ion–based battery and energy storage systems, one of the most exciting future-oriented fields in industry.
• You are given real ownership and creative freedom in an international technology environment.
• You experience true variety in your role – ranging from technical support and project coordination to direct customer interaction.
• When a machine is up and running somewhere in the world because of your contribution, you directly feel the impact of your work.
• You collaborate closely with our experts from engineering, sales, and project management.

What makes us special:

• A genuinely positive working atmosphere – ranked as our number one benefit in our employee survey.
• A healthy work–life balance. Depending on the position, we offer flexible working hours, remote work options, and/or part-time models.
• Meal subsidies, an on-site company day-care provider, and more – a wide range of benefits designed to make everyday life easier.
• A global technology leader – experience first-hand how future-oriented technologies and machinery are developed.
• Over 500 colleagues at our main site and another 300 worldwide: large enough for exciting projects, yet small enough for fast decisions and a personal working environment.
• Your workplace? Pischelsdorf – surrounded by nature, easily accessible without traffic jams, and with ample on-site parking.
• All of this within the Knill Group – a long-established, internationally successful family-owned company since 1712, still privately held today.

We determine the salary / wage together with you. The minimum for this position is 3.519,91 EUR gross per month, working full time. (Collective Agreement: Metalltechnische Industrie)

Fits for you? We are looking forward to hearing from you!