Automation Technician for 2nd Level Support & Upgrades (f/m/x)
in the service department of our business unit “Cable and Wire”
Benefits
About the role
You know machines and systems not just from textbooks, but from hands-on experience - and you understand that good support is more than just troubleshooting. In our business unit “Cable & Wire”, we are expanding our technical services and are looking for someone to provide technical support for our existing systems, further develop them, and manage them remotely worldwide.
Your responsibilities in detail:
- End-to-end 2nd-level remote support
- Developing upgrade proposals in collaboration with the specialized departments
- Technical preparation and specification of upgrades
- Programming and customization of control software (Siemens TIA Portal, Simatic Manager)
- Remote installation of software changes
- Implementation of upgrades – remotely or on-site at the customer’s location (occasional business trips)
- Close collaboration with the hardware department
- Participation in the hotline team, including on-call duty
About you
- A completed technical degree (e.g., electrical engineering, automation technology) or a completed apprenticeship (electrical engineering or mechatronics) with an interest in programming
- Several years of professional experience and excellent PLC programming skills
- Interest in new technologies and technical challenges
- Ability to work independently, accurately, and with a sense of responsibility
- Strong customer focus and solution-oriented thinking
- Good English skills
About us
What makes the job special
- You’ll juggle remote support, engineering, and customer interaction and can focus specifically on the upgrade topics that interest you
the most professionally. - Less travel, more focus: A clear remote-first approach with few business trips per year. You’ll be closely involved in the technical side without having to constantly be on the road.
- You’ll help us take our support and upgrade concept to a new level - smarter, more efficient, and future-proof.
What sets us apart
- A genuinely positive working atmosphere – ranked as our number one benefit in our employee survey.
- A healthy work–life balance. Depending on the position, we offer flexible working hours, remote work options, and/or part-time models.
- Meal subsidies, an on-site company day-care provider, and more – a wide range of benefits designed to make everyday life easier.
- A global technology leader – experience first-hand how future-oriented technologies and machinery are developed.
- Over 500 colleagues at our main site and another 300 worldwide: large enough for exciting projects, yet small enough for fast decisions and a personal working environment.
- Your workplace? Pischelsdorf – surrounded by nature, easily accessible without traffic jams, and with ample on-site parking.
- All of this within the Knill Group – a long-established, internationally successful family-owned company since 1712, still privately held today.
We determine the salary / wage together with you. The minimum for this position is 3.519,91 EUR gross per month, working full time. (Collective Agreement: Metalltechnische Industrie)
Fits for you? We are looking forward to hearing from you!
Contact
Nadine Heil is looking forward to your application documents.
T +43 3113 5100-299
There is no mail-address?
Yes, on purpose. For data protection reasons, please only use the “apply now”- button on this page for your application. This will ensure that your application gets to where it belongs and stays in the right hands.
As a global player with Austrian roots, we live diversity and stand for equal opportunities. That's why we welcome people of all genders, ages, skin colors, sexual orientations and religions.
