Area Service Manager (f/m/x)

About the role

As an Area Service Manager in Customer Service, you will support select international customers of our “Cable and Wire” business unit following successful commissioning or system acceptance. You combine technical expertise with a customer-focused approach and, together with our service team, foster long-term customer partnerships. 

In detail:

• You are the primary point of contact for your customers in after-sales service
• You strengthen customer loyalty through active and professional support
• You coordinate all service tickets and troubleshooting measures for your customers
• You sell and organize service calls, system audits, and service contracts
• You handle system modifications and upgrades—from quote preparation to order fulfillment
• You coordinate internal and external interfaces between customers, service, engineering, and sales
• You contribute to the further development of our service portfolio
• You take responsibility for complex customer inquiries and maintain a clear overview even in challenging situations

About you

• A technical degree (HTL, FH/TU), ideally with a focus on electrical engineering, mechatronics, or automation technology
• Several years of professional experience in plant engineering, service sales, or service and commissioning engineering; relevant experience as a Service Manager is not required
• Technical understanding combined with business acumen
• Ability to work independently, results-oriented, and a team player
• Very good English skills
• Very good MS Office skills
• SAP skills are a plus

About us

What makes the job special: 

• As an Area Service Manager, you’ll delight our customers and build long-term partnerships based on mutual respect. “Here for you” is the attitude we live by and what truly sets us apart from the competition in our industry.
• This role combines technical expertise, customer management, and sales. You’ll work independently, make decisions, and actively shape the collaboration with your customers. You’ll be part of an experienced team that supports one another and finds solutions together.
• You’ll work daily with international customers, diverse cultures, and complex technical challenges. Most of the collaboration takes place flexibly via live video calls, phone calls, emails, and modern communication tools.

What sets us apart:

• A genuinely positive working atmosphere – ranked as our number one benefit in our employee survey.
• A healthy work–life balance. Depending on the position, we offer flexible working hours, remote work options, and/or part-time models.
• Meal subsidies, an on-site company day-care provider, and more – a wide range of benefits designed to make everyday life easier.
• A global technology leader – experience first-hand how future-oriented technologies and machinery are developed.
• Over 500 colleagues at our main site and another 300 worldwide: large enough for exciting projects, yet small enough for fast decisions and a personal working environment.
• Your workplace? Pischelsdorf – surrounded by nature, easily accessible without traffic jams, and with ample on-site parking.
• All of this within the Knill Group – a long-established, internationally successful family-owned company since 1712, still privately held today.

We determine the salary / wage together with you. The minimum for this position is EUR 3.893,31 EUR gross per month, working full time. (Collective Agreement: Metalltechnische Industrie)

Fits for you? We are looking forward to hearing from you!